Family Drug Support 2024 Annual Report

38 The majority of calls sit at 31-45 minutes (23.94%) and 46-60 minutes (at 23.43%) call length respectively. 21-30 minute calls account for 22.7% of those received this financial year. 31-45 minute call length has been the standard call length consistently over the years. Over 57% of calls received are during the 9am-2pm shift time. The 2pm-6pm shift takes 33% of the calls, and the remaining 12% arrive during the evening and over-night shifts. This may indicate that these time slots are the times where the caller is easily and freely able to talk without interruption. 11% 12% 12% 23% 24% 23% 4% 1% Call Length 06-10 mins 11-15 mins 16-20 mins 21-30 mins 31-45 mins 46-60 mins 61-90 mins 91+ mins 57% 33% 9% 1% Time of Calls Morning Afternoon Evening Overnight