as at 31/3/00

as at 31/3/99

Total calls

10,169

5,815

Repeat callers

23%

15%

Caller gender

75% female

77%

Relationship - mother

46%

56%

Average length of call

30 minutes

34 minutes

Call location:

7%

6.7%

38%

6.7%

12.5%

27%

User occupation - unemployed

42%

56%

User gender - Male

67%

62%

User lives - parents

51%

57%

Drugs used:

33.4%

26.4%

14.2%

49%

20.5%

7.5%